Terms of service

By accessing and using our website www.suhaibg.com, your agree to comply with the following Terms & Conditions. Please read them carefully before making any purchases. 

1. INTRODUCTION

  • This website is owned and operated by Suhaib Gulzar (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at 14-A Usman Plaza Main Boulevard Commercial Zone Canal View Housing Society, Lahore. Our principal place of business is located at Lahore, Pakistan. 

  • We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

  • If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92 312 9977 969 or send us an email on info@suhaibg.com

2. USE OF THE WEBSITE

By accessing our website, you acknowledge and agree that:

  • You will use this site for lawful purposes only.

  • You will not copy, modify, distribute, or use any content from our website without permission.

  • You are responsible for ensuring that your account details, including your password, remain confidential.

3. PRODUCT DESCRIPTIONS & PRICING

  • We strive to provide accurate product descriptions, but we do not guarantee that all details, colors, and specifications will be error-free.

  • Prices are subject to change without prior notice.

  • In case of an incorrect price listing, we reserve the right to cancel or adjust the order.

4. ORDER ACCEPTANCE & PAYMENT

  • Placing an order does not guarantee acceptance. We reserve the right to cancel orders due to stock unavailability, pricing errors, or other unforeseen reasons.

  • Payments must be made in full before order processing begins.

  • We accept payments via Bank Transfer, Visa/Master Card and Cash on delivery (COD),

5. SHIPPING & DELIVERY

  • We ship both locally and internationally. Delivery times may vary based on location.

  • Customers are responsible for any customs duties or taxes imposed by their country.

  • We do not deliver to P.O. boxes.

  • If a delivery attempt fails due to an incorrect address or unavailability of the recipient, re-delivery charges may apply.

6. RETURNS, REFUNDS & EXCHANGES

Our refund and exchange policy is as follows:

  • Return Window: 7 days from the delivery date.

  • Eligibility: Returns are only accepted for defective, incorrect, or damaged items. We do not accept returns for change of mind.

  • International Orders: No returns or exchanges.

  • Sale Items: No returns; size exchanges allowed after inspection.

  • Shipping Costs: Customers bear the cost of return shipping.

  • Proof Required: Photo/video proof is required for defective or incorrect items.

  • Processing Time: Refunds are processed within 7-10 business days.

7. INTELLECTUAL PROPERTY RIGHTS

  • All content, images, and designs on www.suhaibg.com are the property of Suhaib Gulzar and are protected under copyright laws.

  • Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. LIMITATIONS OF LIABILITY

  • We are not liable for any direct, indirect, or incidental damages arising from the use of our website or products.

  • We are not responsible for delays or failures due to factors beyond our control, such as natural disasters or supply chain disruptions.

9. LINKS TO THIRD-PARTY WEBSITES

  • Our website may contain links to external sites. We are not responsible for their content or policies.

10. MODIFICATIONS TO TERMS

  • We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the new terms.

11. GOVERNING LAW

  • These terms are governed by the laws of Pakistan, and any disputes will be resolved in the appropriate courts of jurisdiction.

12. CONTACT INFORMATION

For any queries or concerns, please contact us:

  • Email: info@suhaibg.com

  • Phone: +92 42 3529 4886

  • Address: 14-A Usman Plaza Main Boulevard Commercial Zone Canal View Housing Society, Lahore, Pakistan

    Monday – Saturday: 10:00 AM - 9:00 PM
    Sunday: Closed

By using our website, you agree to abide by these Terms & Conditions. Thank you for shopping with Suhaib Gulzar!

Suhaib Gulzar reserves the right to modify, update, or amend these terms and policies at any time without prior notice. Any changes will be effective immediately upon posting on our website or other official channels. Customers are encouraged to review our policies periodically to stay informed of any updates.