Refund policy

At Suhaib Gulzar, we take pride in our craftsmanship and quality. We understand that sometimes issues may arise, and we’re here to assist you. Please review our policy below before initiating a return or exchange.

1. Return & Exchange Eligibility

• We offer a 7-day return and exchange window from the date of delivery.

• Returns are only accepted if the item is defective, damaged, or incorrect. We do not accept returns for change of mind.

• The item must be unused, unworn, unwashed, with tags attached. 

• Proof of issue (photo/video) is required for damaged or incorrect items before approval.

2. No Returns or Exchanges on International Orders

Unfortunately, we do not offer returns or exchanges for international customers at this time. We apologize for any inconvenience.

3. Non-Returnable Items

• Sale items are final sale and cannot be returned.

• Size exchanges are possible only after inspection of the returned item.

• Customized or altered items are not eligible for return or exchange.

4. Return & Exchange Process

• Step 1: Email us at info@suhaibg.com or contact us at our official WhatsApp number within 7 days of receiving your order with your order number and issue details.

• Step 2: Provide clear photo/video evidence of the defect, damage, or incorrect item.

• Step 3: Once approved, ship the item to the following address:

📍 14-A Usman Plaza, Main Boulevard, Commercial Zone, Canal View Housing Society, Lahore, Pakistan.

• Step 4: After inspection, we will process your exchange or refund within 7-10 business days.

5. Shipping Costs & Responsibility

• Customers bear the return shipping cost unless the item received was incorrect or defective.

• Items returned without prior approval will not be accepted.

6. Refund Processing

• If eligible, refunds will be processed via the original payment method within 7-10 business days after item inspection.

• If your refund is delayed beyond 15 business days, please contact us at info@suhaibg.com.

For further assistance, feel free to reach out to our support team. Thank you for choosing Suhaib Gulzar!